Is the shop always open?

Yes! We are a small business and pieces are available while supplies last. Restock dates are monthly (sometimes bi-monthly) and will be published ahead of time. 

How long will it take for my pottery to arrive if I order online?

Every item is handmade and takes careful time and attention. Preorders take 4 to 6 weeks. PLEASE let us know if you need your piece by a particular date. 

Are custom orders available?

Customs have filled until late 2021- Thank you! Large pieces and vases will be available during each monthly release.

How much variation should I expect between two pieces?

Natural and slight variation may occur as each piece is made and sketched by hand.

Is the pottery microwave or dishwasher safe?

Yes! All glazes are food safe. It is safe to put each piece in the microwave or wash in the dishwasher. The pottery is durable and intended for everyday use. However avoid placing hot dishes in the freezer.

Is the pottery oven or stovetop safe?

It is! Please preheat your ceramic dish with the oven preheat to ensure the safety of the dish.

How do I return a product?

All sales are final; if something breaks when mailed we will be happy to replace it. Send a picture of the damaged piece in the original packaging within 5 days of it's arrival and we will make amends.

Do you offer gift cards?

Not at this time.

Can I pick up my order in person?

Order pickup is available in the Hickory, NC area. Shipping costs will then be waived. Please send an email to mcartandclay@gmail.com with your order number and we can arrange the pick up!